Shipping

At Soatma, we understand the anticipation that comes with every order. It's not just a package, but a treasure trove of self-care and wellness waiting to be unveiled. That's why we've crafted a shipping policy that aims to ensure your Soatma experience is as soothing and seamless as possible.

Processing Time

Every order is infused with love and intention. Please allow 1-2 business days for us to carefully prepare your package for its journey to you. This gives us ample time to ensure each product is in perfect condition and packed with the utmost care.

Shipping Times

We work with reliable couriers to deliver your order safely to your doorstep. For domestic orders, please expect your package within 3-5 business days. For international orders, delivery may take 7-14 business days. Rest assured, your self-care treasures are worth the wait.

Tracking Your Order

Once your order has been shipped, we will send you an email with your tracking information. Simply click on the link and watch as your package makes its way to you. Feel the excitement build as it gets closer to delivery.

Shipping Fees

Shipping fees are calculated at checkout based on your location and the weight of your order. We strive to provide the most cost-effective and efficient shipping options for our customers.

International Shipping

We are delighted to offer international shipping. Please note that customs duties and taxes are not included in the shipping fee and are the responsibility of the customer.

Remember, every step in this process is a part of your self-care journey. The anticipation of your order's arrival, the moment you unbox your new skincare treasures, and the first time you use them to pamper your skin – all are integral parts of your wellness ritual.

Returns

At Soatma, we believe in the power of self-care and the transformative journey it offers. We understand that each individual's path to wellness is unique, and our products are designed to support and enhance your personal rituals of self-love and mindfulness.

However, if for any reason, you feel that our products do not resonate with your journey, we have a simple and straightforward return policy in place.

Return Timeframe

We offer a 14-day return policy. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Conditions for Return

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We hope you understand this policy as it ensures the integrity and quality of our products for all customers.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at our support email.

In every step of this process, we aim to uphold the values of compassion, understanding, and respect. We appreciate your support in adhering to these guidelines as they allow us to maintain the high-quality standards that you expect and deserve.

Thank you for choosing Soatma. Your journey towards holistic wellness is our utmost priority.